Keep your contact details up to date
If you have registered for Patient Access, you can update your details online. If you have not yet registered for this, please send any change of address or contact details to us in writing or fill out one of our change of details slips at reception.
Access to your own medical records is available using patient access. You will need to register for this service even if you are already registered to make appointments and order prescriptions.
Patient Information Leaflet - Please ensure you read this before you apply for Medical Record Access.
Click here to download the Patient Access registration form which you will need to complete and return to reception along with TWO pieces of ID, one piece of photographic identification and one recent non photographic correspondence (e.g. bank statement etc, please note, we are unable to accept utility bills) to complete the registration process.
Patient Access Terms and Conditions
Before you begin to use Patient Access, we would appreciate it if you could read the following terms and conditions.
Repeat Prescriptions
Patient Access will give you a facility to send repeat medication requests to the surgery. We will still require 2 working days to process requests, and if you request medication not on your repeat list it may take longer. You can monitor the progress of your request via your Patient Access homepage.
Inappropriate Use
We monitor the use of this service and we are sure that you will find it useful. However, if we find any abuse of this service, we will revoke your access to the service.
Your Responsibility
The practice will take every measure to ensure that your Patient Access application is secure. It is your responsibility to ensure that your Patient Access account remains this way.
You are able to terminate or reset your account at any time by contacting the practice in writing. You may wish to do this if you think someone else knows your login details or if you have shared details with a family member or partner and no longer wish for them to know the details.
The University Medical Group reserves the rights to remove Patient Access from any patient without notice. This will in no way affect your registration at this practice.
Please note that the practice does not manage the Patient Access website and therefore cannot provide help with using the website. Help screens are provided on the website.
Proxy Access to Online GP Services
If you would like to have the facility to book appointments, request prescriptions etc for a dependant, for example a child or elderly parent we are now able to arrange a patient access by proxy account.
In order for us to arrange this, it is necessary for the person giving permission and the representative to complete the form, signing to give consent. If the patient does not have capacity to consent to proxy access and it is considered to be in the best interests of the patient Section 1 of the form may be omitted.
Click here to download the Patient Access Proxy registration form which you will need to complete and return to reception along with TWO pieces of ID , for the representative(s), one piece of photographic identification and one recent non photographic correspondence (e.g. bank statement etc, please note, we are unable to accept utility bills) to complete the process.
Please allow 7 working days whilst we approve your application.
GP Online Service
Via Patient Access, patients can check symptoms and be signposted to web-based information about their condition. The Online Health Advice feature gives access to a wealth of medical information including articles and videos.
By filling in a simple health enquiry form, patients can read information on how to treat their symptoms and what to do next. The form will then come through to the surgery who will review the information provided and respond within 48 hours. If the information provided by the patient indicates an urgent need for medical attention, they will be directed appropriately.
How does it work?
- Sign into or register for Patient Access at www.patientaccess.com
- Search for your symptoms or condition and select the results that match
- Read through the relevant health information and guidance tailored to your results
- Once you’ve read the advice, if you still need help, submit the details through the online form and a relevant staff member at the surgery will review it
- They will then advise if you need to contact elsewhere (999, NHS 111 or your pharmacy) based on your symptoms.