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The University Health Centre     

9 Northcourt Avenue

Reading

Berkshire

RG2 7HE

Tel: 0118 9874551

Email: bwccg.umg@nhs.net

Whitley Villa Surgery 

1 Christchurch Road

Reading

Berkshire

RG2 7AB

Tel: 0118 9874551

Email: bwccg.umg@nhs.net

rating

 

16TH NOVEMBER - THE PRACTICE PHONE SYSTEM HAS GONE DOWN. THIS IS UNDER URGENT INVESTIGATION. WE APOLOGISE FOR THE INCONVENIENCE - UPDATE AT 8.48AM - THE PHONE LINES ARE NOW BACK OPEN


GP Online Service

Have you tried out the new facility for online health advice via Patient Access? Patients can check symptoms and be signposted to web-based information about their condition. The Online Health Advice feature gives access to a wealth of medical information including articles and videos.

By filling in a simple health enquiry form, patients can read information on how to treat their symptoms and what to do next. The form will then come through to the surgery who will review the information provided and respond within 48 hours. If the information provided by the patient indicates an urgent need for medical attention, they will be directed appropriately.

How does it work?

Sign into or register for Patient Access at www.patientaccess.com. Search for your symptoms or condition and select the results that match.

Read through the relevant health information and guidance tailored to your results. Once you’ve read the advice, if you still need help, submit the details through the online form and a relevant staff member at the surgery will review it.

They will then advise if you need to contact elsewhere (999, NHS 111 or your pharmacy) based on your symptoms.  


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Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

(Site updated 16/11/2021)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website