Prescriptions

Ordering repeat prescriptions

The easiest ways to order repeat prescriptions are:

  • using your NHS account (through the NHS website or in the NHS App)
  • using the GP online system via the link at the top of this page

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You can also:

  • Email - bobicb-bw.prescriptions@nhs.net - provide the patients full name, date of birth and medication required.
  • In Person, in writing - preferably using the computer-generated side-slip, ticking each item required
  • Post: The University Medical Practice, 9 Northcourt Avenue, Reading RG2 7HE

We do not take repeat prescription requests over the phone.

Collecting your prescription

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

  • on the app or website where you order repeat prescriptions
  • at your GP practice
  • at any pharmacy that accepts repeat prescriptions

Electronic prescription service

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

  • Choosing a pharmacy or other dispenser
  • Cancelling or changing your choice of pharmacist or dispenser
  • What can I do if I'm unhappy with the process?

Go to Electronic prescriptions .nhs.uk.

For information on how to nominate a pharmacy:

Go to Nominating a pharmacy - NHS APP help and support

Questions about your prescription

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

If you have a query about your medication and need to contact the surgery about it, email us at bobicb-bw.prescriptions@nhs.net or phone the practice after 10am on 0118 987 4551 and select the pharmacy option.

If you have run out of your medication and you are not able to get a GP/Pharmacist appointment, then your local community pharmacy may be able to provide you with an emergency supply of medication.

There are certain exceptions to this however, which your community Pharmacist will be able to advise you, as well as providing you with suitable solutions such as contacting the 111 service.

If the Practice is closed, and you have run out of your medication then please call the 111 service. Any urgent requests for medication, which are received after 5pm, may not be issued that day and the patient will be asked to contact NHS 111 instead.

(Patients' medication is reviewed regularly so you may have to see a doctor or nurse before receiving a repeat prescription)

PLEASE NOTE: To avoid delay in processing your request it is necessary that you provide the correct name of your medication as well as your nominated Community Pharmacy where you would like the electronic prescriptions sent to. 

If any change is required to your medication you are required to book a GP appointment even if this change has been requested by your specialist clinician

Ask local pharmacies about their collection/delivery services for repeat prescriptions and requesting prescriptions on your behalf.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. We will be in touch when you need to come in for a review.

Prescription charges

Find out more about prescription charges (nhs.uk).

What to do with old medicines

Take it to the pharmacy you got it from. Do not bring it to the practice and do not put it in your household bin or flush it down the toilet.

About pharmacists

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

  • coughs
  • colds
  • sore throats
  • tummy trouble
  • aches and pains

They can also advise on medicine that you can buy without a prescription.

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

Patients who are under a private consultant

Prescribing policy on shared care

GPs are often asked to prescribe medication that is not straightforward for a variety of reasons. This policy is intended as a guideline to cover some of these issues.

Safety

GMC guidance on competency makes it clear there is an absolute and overriding duty on Doctors to make sure they are competent to safely prescribe safely. If they are unsure, they should not prescribe.

Unlicensed medication

Medication should usually be prescribed in accordance with the license issued. Prescribing medicines outside the recommendations of their marketing authorisation alters and increases the prescriber’s professional responsibility and potential liability. The prescriber must be able to justify and feel competent in prescribing this way and also inform the patient or the patient’s carer that the prescribed medicine is unlicensed.

That said, there are some drugs where the unlicensed (off-license) use is such well-established practice (amitriptyline for pain) that many GPs feel comfortable initiating this use and taking responsibility for it.

Local guidelines

Many medications are restricted or prohibited under locally agreed guidelines. These restrictions have been agreed and approved under the guidance set out by NHS England by a representative local prescribing committee and save millions of pounds that is reinvested in the NHS every year. The savings are made when there are expensive drugs with unproven benefit or there is a cheaper and effective alternative. GPs locally have voluntarily signed up to these guidelines to save the NHS money. GPs have no financial incentive to refuse individual patients or drugs. The restriction on medications does not always apply to hospital doctors and the rules vary from one area to another which can lead to misunderstanding or confusion in patients. GPs frequently experience pressure to prescribe from patients who have been misled (unintentionally or otherwise).

Local Guideline Restrictions include:

  • Restrictions on treatments of limited or unproven value.
  • Restrictions on initiation of medication in primary care
  • Restrictions on quantities of medication (e.g. Sildenafil generally restricted to 1/week)
  • Absolute restriction of certain applications of treatment
  • Absolute restriction of expensive medication when an identical cheaper alternative is available
  • Restriction of expensive medication until a cheaper alternative has been tried
  • Absolute ban on medications or substances that it is felt it is reasonable for patients to supply themselves. For example, nationally it is possible to prescribe gluten free products to sufferers of Coeliac disease but locally Coeliac sufferers have to purchase their own GF products from the supermarket despite being on the NHS tariff.

Higher Risk Medications

In addition, all medications have the potential for harm as well as therapeutic good. However, it is well recognised that “all medications are not equal”. Certain medications are regarded as straightforward and relatively low risk and conversely some are viewed as higher risk and prescribed with more caution. Reasons for increased caution include:

  • New medication (Black triangle)
  • Medication used in a new application – especially if it greatly widens its exposure increasing risks.
  • Medication that potentially of higher toxicity in higher doses e.g. chemotherapy /Methotrexate
  • Medication with many interactions e.g. Warfarin
  • Medication with a narrow therapeutic window eg lithium
  • Medication that requires monitoring (similar to examples above) with blood tests etc
  • Medication that creates dependency or open to misuse e.g. Controlled Drugs (Opiates etc)
  • Medication that is for severely ill patients – For example new treatments for severe heart failure – the patients are already very sick and often on multiple medications and have impaired liver or kidney function greatly altering pharmacokinetics and increasing the risk of prescribing

In these situations, GPs need to be familiar with the concerns around a particular medication and the processes and procedures in place to enable safe prescribing. As with prescribing off licence medication, the responsibility remains with the prescriber. Unfortunately to complicate matters, experience has shown that medications previously considered low risk or “safe” turn out after extended use to have harmful effects. Examples such as PPIs now implicated in C Difficile infections and AKI show that any complacency in prescribing “safe medication” is misplaced.

Initiation or continuation of medication in primary care

There are some situations where the diagnosis and assessment of a condition and the initiation of treatment is the responsibility of a hospital specialist. However, once treatment has been safely commenced GPs may take on the ongoing maintenance treatment for some medications.

Shared care arrangements

Shared care arrangements are where the prescribing of specialist medication is taken on by GPs for the convenience of patients. The Department of Health has advised in its guidelines on shared care between hospitals and GPs that the legal responsibility for prescribing lies with the doctor who signs the prescription. Therefore, a shared arrangement is not just a letter from a hospital issuing guidance or advice on prescribing but one that has been previously agreed in full by both parties.

Private prescriptions

The first prescription given from a private consultation is issued as a private script, whilst the consultant is the one in control of the patient’s care. This should then not be converted to an NHS script by the GP until the patient has been discharged to GP care/responsibility, which may take a bit of time.

If however, private prescriptions are for off licence medications not usually prescribed by NHS Consultants or GPs, we will then direct the patient back to their consultant to have this prescription provided.

If a new patient transferred to us is already taking medication prescribed by another general practice which is unlicensed, issued privately and not usually prescribed by NHS Consultants or GPs, we will consider this on a case by case basis, although we may have to direct the patient back to their consultant to have this prescribed.

A patient may need a prescription for medication during a period of post-operative recovery or as part of a longer term medication regime. It is the patient’s responsibility to obtain private prescriptions from the consultant in charge of their care. The patient will be responsible for paying the drug costs even though they may hold an exemption based upon medical or age grounds.

We are aware that Private consultants are increasingly requesting patients to have tests done through their GP on the NHS with a request that the results are forwarded to the Private sector. If private blood test monitoring is needed, this has to be done by the private specialist.

There are two problems with this.

  • 1. The requestor of the test is not receiving the result directly, and the GP is being involved in a loop they should not be involved in. This is inefficient and leads to confusion as to who should be managing the result. There are clear GMC guidelines that the person requesting a test should be following up a result and this is a safety issue for patients as they are unclear as to who is responsible.
  • 2. There is an issue with probity, as the NHS should not be funding the investigations for Private consultations.

GPs with specialist knowledge

Some GPs develop highly specialist knowledge in a particular field. In some areas this training is formalised as a GPSI (GP with special interest) but often the expertise can be just appropriate knowledge and experience recognised and accredited by those in the field. Here it would be entirely appropriate for them to initiate medication that most GPs would feel is beyond their competency. In these situations, it is important that GPs work within their competency.

Ethical consideration

GPs or other HCPs (Health Care Professionals) may have an ethical concern about prescribing certain medications or treatments. For example, offering the morning after pill or contraception. In line with GMC guidelines the HCPs should discuss this with the practice to ensure the impact on the patient is minimised and that alternative provision is made available.

Medications that GPs may not prescribe

There are some situations or medications that GPs should not or simply cannot prescribe. This is for a variety of reasons that are not always understood by other professionals

  • 1. Because local guidelines prohibit their use.
  • 2. Because they are not on the National Formulary list that can prescribed list for GPs and so only a specialist can prescribe.
  • 3. Because the NHS has blacklisted.
  • 4. Because they are not safe or because the GP does not have the expertise to prescribe in this area.

Where hospital services are not available for patients

There is a responsibility to treat patients in a timely way and not to delay treatment. But where other NHS services are delayed or restricted this is not an excuse or reason to endanger patients by working outside one’s competency and taking on secondary care or a specialist prescribing role. GPs have a duty to alleviate suffering but the overriding duty of safety remains. Any potential harm that arises in this situation from GPs going beyond their competency would be indefensible.

In this situation we should make the needs known to the relevant commissioning authority.

 

Over the Counter (OTC) Medicines

NHS England have changed their prescribing guidelines and we are therefore no longer issuing prescriptions for most over-the-counter (OTC) medicines. You can continue to use the medication but will need to buy it from your pharmacy. Your local community pharmacist is able to offer healthcare advice on many minor ailments and the best treatments. Please see below for more details:

Why can't I get a prescription for over the counter medicine?

Patient information leaflet

Fear of flying (flying phobia) prescriptions

Fear of flying (flying phobia) Prescriptions

We are often asked to prescribe sedative drugs, such as diazepam (Valium), for fear of flying. We have recently agreed a practice policy that we will no longer prescribe these drugs for fear of flying. There are a number of good reasons why prescribing of drugs such as diazepam is not safe or recommended:-

Diazepam and similar drugs are not recommended for treatment of phobias because other treatments are safer and more effective.

Diazepam is a sedative, which means it makes you sleepy and slows reaction times. If there is an emergency during the flight it may affect your ability to concentrate, follow instructions and react to the situation. This could have serious safety consequences for you and others.

The sedative effects of these drugs can affect breathing and cause low oxygen levels, which could be life threatening, especially with the lower circulating oxygen levels on an aeroplane, in people with breathing problems or when combined with alcohol.

Sedative drugs can make you fall asleep, however this is not a natural sleep. This means you won’t move around as much as during natural sleep and this can increase your risk of developing a blood clot (DVT) in your leg or lung. Blood clots are dangerous and can be fatal. This risk is greater if your flight is longer than four hours.

Whilst most people find medicines such as diazepam sedating, a small number of people become agitated, aggressive or confused. These medicines can also cause disinhibition and lead to abnormal behaviours. This could impact on your safety as well as that of other passengers.

Diazepam and similar drugs are illegal or controlled drugs in some countries so they may be confiscated or you may be subject to legal proceedings.

Diazepam stays in your system for quite a while. If your job requires you to submit to random drug testing you may fail this test if you have taken diazepam.

We recognise that fear of flying is real and frightening and we don’t underestimate the impact it can have. We recommend tackling this properly by using self-help resources or considering one of the ‘Fear of Flying’ course run by many airlines. We do not recommend any specific course but you may find the following links useful.


Self help options

Self-help – Phobias – NHS (www.nhs.uk)

EasyJet

www.fearlessflyer.easyjet.com

British Airways

Fear of flying courses from British Airways™ | Flying With Confidence

Virgin

Tips For Nervous Flyers | Advice For Nervous Flyers | Virgin Atlantic

Changes to brands of prescriptions

Change of Brand Name of Your Inhaler - Information for patients who have been switched to Soprobec
Clenil Modulite inhaler to Soprobec inhaler

As a practice we work together with the Medicines Optimisation Team (MOT) at the Buckinghamshire, Oxfordshire and West Berkshire Integrated Care Board (BOB ICB) to ensure your medicines are regularly reviewed and that your treatment follows the latest best practice guidelines and is cost effective for the NHS.

The MOT has identified that a new inhaler, Soprobec, has been launched which contains the same active ingredients in the same amounts as your current Clenil Modulite inhaler, but is available to the NHS at a much lower cost. The practice doctors have agreed to switch and we would therefore like to change your medication as follows:

Your current repeat prescription is for:

Clenil Modulite aerosol

When you order your next prescription this will have been stopped and replaced with:

Soprobec

The Soprobec device itself works in a very similar way to Clenil Modulite, and the dose you take will remain the same.

To prevent waste, we would ask that you use up any existing Clenil Modulite aerosols before you request a new prescription. Local pharmacies have been informed of our decision to prescribe the Soprobec brand. They may not however hold a large amount in stock initially and may need to order some in, please allow a little time for this.

You do not need to do anything; the change will be made by us when you next request a prescription for your inhaler. However, if you have any questions regarding the change or would like to make an appointment with the practice pharmacy technician, please contact us.

The practice pharmacy technician nurse or community pharmacist can give you more advice and information.

The practice will not routinely reverse this switch unless there is a clear clinical reason to do so. If you contact the practice asking for this switch to be reviewed we will ask you to identify what clinical symptoms have changed following the switch so we can assess whether they relate to the change.