The University Health Centre      9 Northcourt Avenue Reading Berkshire RG2 7HE Tel: 0118 9874551 Email: bobicb-bw.umg@nhs.net

Whitley Villa Surgery  1 Christchurch Road Reading Berkshire RG2 7AB Tel: 0118 9874551 Email: bobicb-bw.umg@nhs.net

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GP Appointments

GP appointments can no longer be booked online. Online bookable appointments include limited minor illness, pharmacist medication reviews, smear tests, physiotherapist, and blood tests. Patients who feel they need to see a GP will need to phone at 8am. This is to ensure that the GP appointments are reserved for the patients that need them the most. If your clinical query can be managed by a Paramedic, Physician Associate or Pharmacist rather than a GP, you will be offered an appointment with one of those professionals. This will allow GPs to deal with the more complex medical complaints.

The practice has provisions in place for vulnerable patients who are unable to book appointments in the normal way. These patients should contact the practice so the reception team can assist them.

The practice reserves the right to decline a patient request to be booked with a GP where there is an appointment available with another appropriately trained healthcare professional who has the skills and training to address that clinical need.

Please be advised that throughout the opening hours of the surgery, there is a GP on duty who will answer any queries from the healthcare team and arrange prescriptions as necessary if the healthcare professional you see is trained to diagnose and treat the relevant condition but does not have a prescribing qualification. 

GP Online Service

Have you tried out the facility for online health advice via Patient Access? Patients can check symptoms and be signposted to web-based information about their condition. The Online Health Advice feature gives access to a wealth of medical information including articles and videos.

By filling in a simple health enquiry form, patients can read information on how to treat their symptoms and what to do next. The form will then come through to the surgery who will review the information provided and respond within 48 hours. If the information provided by the patient indicates an urgent need for medical attention, they will be directed appropriately.

How does it work?

Sign into or register for Patient Access at www.patientaccess.com. Search for your symptoms or condition and select the results that match.

Read through the relevant health information and guidance tailored to your results. Once you’ve read the advice, if you still need help, submit the details through the online form and a relevant staff member at the surgery will review it.

They will then advise if you need to contact elsewhere (999, NHS 111 or your pharmacy) based on your symptoms.  

Did Not Attend (DNA) Policy

Patients failing to attend appointments is a huge and avoidable waste of valuable clinician appointments. This causes an increase in the waiting time for appointments, frustration for both staff and patients, a waste of resources and a potential risk to the health of the patient. Please ensure if you are not able to make your appointment, you cancel it in advance.  Please read our DNA policy here for more information.