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The University Health Centre     

9 Northcourt Avenue

Reading

Berkshire

RG2 7HE

Tel: 0118 9874551

Email: bwccg.umg@nhs.net

Whitley Villa Surgery 

1 Christchurch Road

Reading

Berkshire

RG2 7AB

Tel: 0118 9874551

Email: bwccg.umg@nhs.net

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Did Not Attend (DNA) Policy

Patients failing to attend appointments is a huge and avoidable waste of valuable clinician appointments. This causes an increase in the waiting time for appointments, frustration for both staff and patients, a waste of resources and a potential risk to the health of the patient. Please ensure if you are not able to make your appointment, you cancel it in advance.  Please read our DNA policy here for more information. 

IMPORTANT ADVANCE NOTICE TO PATIENTS - LIFT REPLACEMENT

Dear patients,

The lift at the University Health Centre is being replaced. We are very pleased to confirm that work will be starting on Monday 26th September and will last through until the end of January. If patients require a downstairs room because of mobility issues during this period, please inform our reception team when booking your appointment.

We apologise for any disruption during this necessary work and will do everything we can to minimise any inconvenience.  

Dear Patients

Please note that if you are requesting an emergency call please contact us before 11:00 as we cannot guarantee a same day response after this time.

If your call is a life-threatening emergency, please hang up and call 999.



ONLINE BOOKABLE APPOINTMENTS

The practice would like to make patients aware that the number of online bookable appointments has been increased and also now includes face to face appointment slots. Please check your Patient Access app for appointment availability before calling the practice in the mornings. Online appointments are available to book from 7.45am. If you have not registered for Patient Access and would like to do so, please see the online services section of the website for more information or ask at reception.  Please read the attached letter that explains our appointment booking system Letter to patients about the practice appointment booking system

GP Online Service

Have you tried out the new facility for online health advice via Patient Access? Patients can check symptoms and be signposted to web-based information about their condition. The Online Health Advice feature gives access to a wealth of medical information including articles and videos.

By filling in a simple health enquiry form, patients can read information on how to treat their symptoms and what to do next. The form will then come through to the surgery who will review the information provided and respond within 48 hours. If the information provided by the patient indicates an urgent need for medical attention, they will be directed appropriately.

How does it work?

Sign into or register for Patient Access at www.patientaccess.com. Search for your symptoms or condition and select the results that match.

Read through the relevant health information and guidance tailored to your results. Once you’ve read the advice, if you still need help, submit the details through the online form and a relevant staff member at the surgery will review it.

They will then advise if you need to contact elsewhere (999, NHS 111 or your pharmacy) based on your symptoms.  


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Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

(Site updated 16/01/2023)
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