Practice Charter

All members of the practice are committed to achieving and maintaining a quality health service and to improving our standards by continually reviewing our procedures.

It is our aim to offer you the best possible service and we believe this can be achieved by working together.

What you can expect from us

  • We will treat you with dignity and respect.
  • We will not discriminate on grounds of race, gender, sexual orientation or disability.
  • We will endeavour to provide the best possible treatment within two working days, and will see anyone with urgent health needs as soon as it is appropriate
  • We will try to see you as close to your appointment time as possible, but if a patient presents in a distressed state or with a complicated problem, the patient will be given the time they need. This may result in the rest of the clinic running late. We will inform you if this is the case.
  • We will protect your privacy and maintain confidentiality. We will not pass on any medical information about you without your consent, unless there are Extreme circumstances which would justify this.

We expect from you

  • To treat our staff with courtesy and respect. We will not tolerate any abuse of our staff whether physical or verbal.
  • Not to discriminate on grounds of race, gender, sexual orientation or disability.
  • To be punctual in keeping appointments. A latecomer can delay appointments for the rest of a session. If you are more than ten minutes late for an appointment, you will usually be told that you are now too late to be seen, and will need to re-book. If the problem cannot wait until the next routine appointment, you may be offered the opportunity to see the duty doctor or nurse.
  • To let us know in good time if you are unable to keep an appointment, so that we can offer it to someone else.
  • To understand that if a surgery is running late, this may be because a patient has required more time. (Remember on a future occasion it may be you!)

Freedom of Information

The Freedom of Information Act 2000 obliges the practice to produce a Publication Scheme. A Publication Scheme is a guide to the 'classes' of information the practice intends to routinely make available. A copy of this scheme is available from reception.

Click here for a copy of our records retention policy.

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