How to make a complaint

Customer service form


We make every effort to give the best service possible to everyone who attends our practice.


However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.


To pursue a complaint please contact the complaints manager who will deal with your concerns appropriately.  If you would like to email your complaint, please send it to srccg.uscripts@nhs.net.  Further written information is available by Clicking here or from reception.


Information about the Berkshire West CCG Patient Advice and Liaison Team can be found here.



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