Rights and Responsibilities

Rights and Responsibilities

Patient Rights

To be treated with dignity and respect and not be discriminated against on grounds of race, gender, sexual orientation or disability.

To provide a confidential service to all our patients including under 16’s.

To be seen as close to your appointment time as possible, but if a patient presents in a distressed state or with a complicated problem, the patient will be given the time they need. This may result in the rest of the clinic running late. We will inform you if this is the case.

We will protect your privacy and confidentiality, and will do our best to keep you informed about all matters relating to your health care.

Patient Responsibilities

To be punctual in keeping appointments. If you arrive late you will normally be told you are too late to be seen and will need to rebook. If the problem cannot wait until the next routine appointment you may be offered the opportunity to see the duty doctor.

To be mindful an appointment is for one person only.

To cancel an appointment in good time if not required so we can offer it to someone else.

To let us know if your contact address and/or telephone number has changed in case we need to contact you.

Learn more about your rights under the NHS Constitution on GOV.UK